Keystone Computer Resources  

Frequently Asked Questions...

Posting

1. "Invalid Account" error during the G/L posting process.

General

1. "Licensed number of users exceeded" message trying to log into Keystone Complete.
2. Assessment trial balance is not in balance with amounts from assessment office
3. "Can’t autoconvert file: <filename>", and the program terminates.
4. When running the final billing calculations, the interim amount shown may differ slightly from the interim billing.
5. Choosing a range of bills to print.

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Posting

1. "Invalid Account" error during the G/L posting process.

   An account specified in the G/L batch does not exist in the general ledger. Either a new account needs to be selected or the account number must be added to the chart of accounts before posting will continue.

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General

1. "Licensed number of users exceeded" message trying to log into Keystone Complete.

   Have all workstations running the software close the software and then re-enter. Someone has exited prematurely and the user count wasn’t reset.

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2. Assessment trial balance is not in balance with amounts from assessment office.

   Check for commercial properties that have assessment amounts in Public and Separate. If they do you will need to run the SAS Compare/Update process again with the ‘Zero Extra Rolls’ option checked. If these look correct, then it is possible the amounts from the ministry are incorrect.

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3. "Can’t autoconvert file: <filename>", and the program terminates.

   The autoconvert utility tries to open the changed file in exclusive mode. If it can’t someone else has the file open. Have the other user exit the program and try again.

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4. When running the final billing calculations, the interim amount shown may differ slightly from  the interim billing.

   This seems to be caused when a roll number(s) may have gotten an interim bill but is now exempt from tax and did not have a final bill generated.

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5. Choosing a range of bills to print.

   1. The user can specify a roll range or
   2. The user can generate all the bills and choose the actual pages to print from the printer dialog displayed from the Crystal print engine after they press the printer icon to proceed with printing.

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