Customer Comments and Testimonials
“When we first looked at Keystone Complete as a
possible software solution for our municipality we thought it was all too good
to be true. The price was reasonable and a telephone survey of some
existing clients provided nothing but positive comments. Our experience to
date has only confirmed the satisfaction of the clients we talked to. The
Keystone Complete software is based on common sense, doesn’t require unlimited,
expensive training and is user friendly. Annual Complete Care costs are
fixed and includes unlimited telephone support and ongoing maintenance and
enhancements. Keystone have never made us feel that our questions are
unimportant and we always receive a prompt response and if required, a fix in
the next upgrade.”
Betty Hobson, Township of Otonabee South Monaghan
“The Town of Mono has been a long term client of Keystone
Computer Resources. The software is reliable, flexible and very easy to
use. Software support is second to none. Keystone’s support staff just a
phone call away. If in the rare instance you miss them, they will call you
back in minutes, not hours or days like other software companies I’ve had
experience with.”
Les Halucha, Town of Mono
“SUPPORT is the most important element of a software package.
The design of our former software package necessitated our supplier making
changes and that often left us sitting and waiting because support could not
make program changes. Response to support calls was slow. Keystone’s
product is solid and as a result we require minimal support. When we do
require support Keystone’s response is very quick. The price of the
software is reasonable making it affordable for small and mid-sized
municipalities.”
Linda Carvell, Municipality of Kincardine
“One of the things that sold me on Keystone Complete was the
fact that some of their staff comes from a municipal background so they
understand our needs. When Keystone first showed us their software via an online
demonstration our users were able to get answers to their questions about how
the software could help them with the challenges they face in their day-to-day
duties. Keystone is always available to assist with any problems we
encounter. When we call we get through immediately or someone calls us
back within a short time. We aren’t waiting days or weeks. Annual
customer care fees are fixed. There is no extra billing so we feel free to
call whenever we have a question. When we do contact Keystone we don’t
feel intimidated. When we called our previous software supplier we were
made to feel inadequate. Stress in our office caused by the computer
system has dropped to nil. ALL of our staff is happy with the system.
We are a satisfied customer!”
Pat Kemp, Township of
Galway-Cavendish-Harvey
“Tax Recovery Group reviews the records of Municipalities
across Canada. While we are not software experts, we do have to
access data from a great many systems. It has been our
experience that Keystone Software Users are very satisfied with the ease of use,
and your user group that allows them to become efficient at their job.
For Tax Recovery Group, we are able to access the Tax Data quickly and often
with great success, somethinglessuser friendlysoftware does not easily
allow.”
“If I come across a client that is thinking of switching their software, I would
highly recommend that they use Keystone.”
Allan Lafontaine, President , Tax
Recovery Group
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